Troubleshooting
Troubleshooting
Perhaps our greatest ability is to solve difficult wireless networking problems and fix broken systems. Years of Tier-3 troubleshooting experience with latency-sensitive, mission-critical healthcare and other systems, combined with the highest levels of training and state-of-the-art tools has given us the ability to identify and resolve even the most challenging issues.
Wireless networks are significantly more complicated than wired networks. Understanding wireless networks is like learning a new language, and without extensive training, experience, and the right tools, finding the right answers is unlikely.
End users only care that their applications work. When issues arise, it can be due to the application, the client device, the server, the wired network, the wireless network, or something else. Productivity is lost while guesses are made.
Without the facts, the solution can be difficult or impossible to know. We use best-of-class RF spectrum analyzers and protocol analyzers to discover OSI layers 1-7 communications, allowing us to see definitively where breakdowns occur. Many times we discover that what was though originally thought to be a wireless issue was actually a problem somewhere else.
C3-Wireless has proven time and again its ability to find the answers quickly and accurately. We understand what is required to make wireless networks work reliably, and we communicate that through deliverables that are detailed and easy to follow.
Our references say it better than we can. Please call us today at 1-800-769-1132 or contact us for a reference list, or to find out how we can solve your problem.
Our Methodology
Anyone can claim they do wireless site surveys, including those that walk around using free utilities that check for basic signal strength, without any training or understanding of how wireless works. That may be fine if you only need basic Internet connectivity, but if your network supports mission-critical applications, you need a professional-grade solution.
Our methodologies are what differentiate us from our competition. We start with the belief that combining the best tools and training with years of experience leads to the best wireless solutions available. Our formula for success includes the following:
Expert Certified Personnel
We start with a commitment to having the best trained personnel possible. We only employ or contract with Certified Wireless Network Professionals (CWNP).
We are proud to be a member of the prestigious CWNE roundtable, an exclusive committee of wireless experts dedicated to developing the highest level and most respect vendor-neutral certification in the wireless industry, as well as writing technical whitepapers.
Predictive Modeling
Predictive models, also known as virtual site surveys allow us to efficiently and accurately identify the number of access points required, as well as their initial placement and configuration. Modeling is ideal for creating "what if" scenarios that show us the effects of changes in real time. Our designs always start with a model which we then validate.
RF Spectrum Analysis
Because wireless networks operate in unlicensed frequencies, potential interference from numerous devices such as microwaves, cordless phones, Bluetooth devices, video cameras, etc. can have a significant negative impact. RF spectrum analyzers are the only devices that can identify physical-layer interference, and no onsite wireless site survey is complete without this service.
Onsite Site Surveys / Validation
When the highest degree of accuracy is required for your mission-critical applications, there is no substitute for a professional-grade manual site survey.
Our surveys start with temporarily mounting the same access points and antennas that will be permanently installed. We then use professional-grade software to test not only for signal strength, but Signal-to-Noise ratio (SNR) to test the signal's viability, interference and data rates. Our thorough approach is the most accurate solution available.
Detailed Deliverables
Our reports spell out the facts, and leave no doubt in the customer's mind as to what the wireless network does or will look like.